Last updated: January 2020


We value your privacy

Protecting your privacy and keeping your personal information confidential is very important to us. We’re bound by the Privacy Act 1988, including the Australian Privacy Principles (APPs) set out in the Act, when we handle your personal information.

This 1Retail Privacy Policy (Policy) outlines how we maintain your privacy when handling your personal information if you’re a client, a partner, a visitor to one of our websites or a member of the public, in Australia.

In this Policy, we use the terms, “we”, “us”, “our” or “One Channel” to refer to One Channel Cloud Services Pty Ltd and its related companies.


  1. What is personal information?
  2. The kinds of personal information we may collect from you
  3. How we collect your personal information
  4. How we use and disclose your personal information
  5. Holding your personal information and keeping it safe
  6. Our product promotion and how to opt-out of direct marketing
  7. Accessing our website and how we use cookies
  8. Your right to access and correct your personal information
  9. Questions, concerns and complaints
  10. Changes to this Privacy Policy


    1. What is personal information?Personal information means information or an opinion that identifies you, or could reasonably identify you as an individual, whether the information or opinion is true or not.Top of Page
    2. The kinds of personal information we may collect from you
      2.1 We only collect personal information from you that is necessary to do business with you.
      2.2 The personal information that we collect about you includes your name, postal and street address, email address, telephone number, gender, age, profession/role, place of work, information relating to the complaints you’ve made to us and various personal preferences. We may also collect your payment information, such as your credit card or direct debit information and ABN, when you purchase a product or service from us. If you’re a bank feeds user, we’ll collect your account details so that you and your other authorised recipients can receive transaction information from your nominated accounts.
      2.3 Some personal information is considered ‘sensitive information’ under the Privacy Act. Sensitive information can include your membership of a professional or trade association (e.g. CPA status), which we might collect from you in certain situations. We’ll only collect sensitive information about you if you give the information to us yourself, or otherwise consent to us having it.Top of Page
    3. How we collect your personal information
      3.1 We collect most personal information directly from you, when you:
      1. order and/or register for a product or service;
      2. activate and use a company file, product or service;
      3. interact with our client support and sales teams;
      4. use our website, community forum or social media sites;
      5. complete a form for us, for example when you register for our competitions, partner, training, events and newsletters;
      6. interact with members of our authorised partner and certified consultant programs;
      7. complete our surveys or product testimonials; or
      8. apply for a job with us

      3.2 We may also collect personal information about you:

      1. from our third party joint initiative partners;
      2. that is publicly available from sources such as social media websites; and
      3. from third parties that provide us with marketing leads.Top of Page
    4. How we use and disclose your personal information
      4.1 We use your personal information to:
      1. verify your identity;
      2. provide you with the products and services you’ve asked for;
      3. help us operate, protect, improve and develop our products and services and customise your experience;
      4. assist your authorised professional adviser (e.g your accountant or bookkeeper);
      5. provide technical support to you and your authorised contacts;
      6. keep you informed about our products and services and those of our relevant business and joint initiative partners, and tailor this information to your needs and interests;
      7. enable secure access to our websites;
      8. participate in any third party acquisition or potential acquisition of an interest in us or our assets;
      9. respond to any feedback, queries or complaints; and
      10. fulfil any legal and regulatory obligations; and
      11. process a job application that you’ve submitted.

      4.2 Disclosure to third parties

      1. We may provide your personal information to our related companies and to third party service providers that we outsource functions to or partner with, in certain limited situations where it’s necessary for us to do so in order to provide our products and services or perform associated business activities.
      2. These third parties assist us by performing functions such as client contact, archiving, auditing, professional advisory, banking, data processing, marketing and advertising, data analysis, business intelligence, development, website and technology services. They may also provide products and services that integrate with or complement our solutions. For some of our products and services, we partner with government tax departments to file tax information on your behalf.
      3. Each of the third parties that we contract with is carefully selected and is only authorised to use your personal information in a secure way that’s necessary for them to perform their service to us.
      4. Some of our related companies and third parties that we share information with may be located outside of Australia, in the United States, Singapore, India, South Afrrica, Canada, the Philippines, New Zealand and other countries.
      5. We’ll also disclose your personal information if we are required by law or permitted by the Privacy Act to do so.

      4.3 Aggregated data

      1. Aggregated data is general data about groups of people which doesn’t personally identify you or anyone else, for example – the number of people that use a product in a particular industry. We use aggregated data to:
        1. help us to understand how you use our products and services and improve your customer experience;
        2. tailor the way that we communicate with you about our products and services so that we can interact with you more effectively; and
        3. create helpful insights for the business community.
      2. We sometimes share aggregated data with our business or industry partners.Top of Page
    5. Holding your personal information and keeping it safe
      5.1 We typically hold the personal information that we collect either on electronic databases or as hard copy documents.
      5.2 The security of your personal information is fundamental to the way that we do business. We take all reasonable steps to protect the personal information that you give us from unauthorised access, use or disclosure, in line with industry standards.
      5.3 We do this by employing a range of security measures to protect the personal information that we hold. For example our web pages that request sensitive information may employ encryption technologies such as Secure Sockets Layer (SSL).
      5.4 You can confirm that a data-entry page uses encryption by checking that:
      1. the page address in the web browser’s tool bar or status bar begins with https://; or
      2. the padlock icon in the web browser’s tool bar or status bar is locked.

      5.5 If you’re a registered user of any of our websites, you can control access to your account with a username and password of your choice. You should choose a strong password and keep it protected from others to prevent unauthorised access.
      5.6 We’re also committed to protecting your information offline. All of your personal and business information, not just personal information and sensitive information, is subject to access controls.
      5.7 Whilst we take all reasonable measures to protect your personal information when it’s in our hands, it’s important to note that we’re unable to guarantee the security of the internet as a whole. If you’re using your product and service online, please ensure that you’re doing so in a secure environment. In addition, if you use email to send and receive your personal information, please be aware that the information may be less secure in transit.Top of Page

    6. Our product promotion and how to opt out of direct marketing
      1. We may use your personal information to contact you about product upgrades and releases. We may also use your personal information to let you know about new services and special offers that may be relevant to your business.
      2. If you don’t want us to use your personal information for marketing purposes, you can let us know at any time through one of the following channels:
        1. to opt out of email marketing:
          • login to your account with us and update your communication preferences; or
          • click the ‘unsubscribe’ link at the bottom of any of our marketing communications.
        2. if you don’t have an account login or if you’re responding to a marketing communication that you’ve received via a different channel (such as direct mail or phone calls), please send an email to with “unsubscribe” in the subject line.Top of Page
    7. Our websites
      7.1 Accessing our websites
      1. Our websites contain many useful services, and we’re constantly making changes and improvements to provide you with an even better website experience and to help your business succeed.
      2. In some instances, your personal information gives you authorised access to our websites so that you can update your details, access online help or perform other transactions. For some products, you may be able to authorise other people (such as your employees, accountant or bookkeeper) to access, add and manage information on your behalf.
      3. Our websites may contain links to third party websites, which don’t belong to us and are beyond our control. Please note we’re not responsible for and can’t guarantee the privacy of these third party websites.

      7.2 Cookies

      1. We use Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among our web pages and gather broad information for aggregate use. Our web servers may also send a small data file known as a “cookie” to your internet browser or hard drive. We use cookies to track your onsite behaviour to ensure transaction pages, such as “shopping cart” interactions and support pages, work correctly. We also use cookies to personalise and improve your experience with us. Most cookies don’t collect personal information and only contain coded information that can’t be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of our websites may not function fully if you disallow cookies.
      2. In some cases we or third parties may use cookies and other technologies such as web beacons and JavaScript on our websites in connection with online services like banner advertising, website analytics and surveys. These technologies enable information to be collected about your use of our websites (including your computer’s IP address), which may be stored in the United States, South Africa, Canada, Australia, Singapore, New Zealand or other countries. The information collected by these technologies give us and third party collectors the ability to deliver customised advertising content, measure advertising effectiveness, evaluate the use of our websites and other websites and provide other services relating to website activity and internet usage. We and third parties may also transfer collected information to others if required by law, or where those other parties process the information on our behalf. The services we may use from time to time include Google Analytics, Google AdSense, DoubleClick, Yahoo, Adobe, Bing, Kenshoo, Microsoft, Segment and Keen.Top of Page
    8. Your right to access and correct your personal information

8.1 If you’ve provided us with personal information, you have a right to request to access or correct it. You can contact us with your request by using the contact details at the bottom of this Policy.
8.2 We’ll respond to you as soon as we’re reasonably able to. In some cases we might ask you to pay an administrative fee to cover costs associated with your request. To help us respond to you, please include as much detail as possible about the information that you want to access or correct and, if applicable, how you’d like to access the information.
8.3 We’ll provide you with a copy of or details of your personal information wherever possible.
8.4 In some circumstances we might not be able to give you access to the personal information that you have requested, or we may refuse to correct your personal information. In either of these situations, we’ll let you know the reasons for our decision in writing. If we don’t allow you to access or correct your personal information, and you don’t agree with our decision, you can make a complaint by following the process outlined in section
9.Top of Page

  • Questions, concerns and complaints
    9.1 If you have a complaint about how we’ve handled your personal information, you can make a complaint by contacting us using the details at the bottom of this Policy.
    9.2 Once we have received your complaint, we will investigate and respond to you as quickly as possible. We’ll try to resolve your complaint as quickly as possible, and in any event within 30 days of hearing from you. If your complaint takes longer to resolve, we’ll keep you informed of our progress with the investigation.
    9.3 If you need further information about our privacy complaints process or the progress or outcome of any investigation, please contact the Privacy Officer using the details at the bottom of this Policy. If you aren’t satisfied with our handling or resolution of your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”). For more information please visit the OAIC website.Top of Page
  • Changes to this Privacy Policy
    10.1 We may make changes to this Policy from time to time. Please check our website regularly for any updates to this Policy. You can also get a copy of the most current version of this Policy by either emailing or writing to the Privacy Officer using the contact details set out below.
    10.2 By continuing to use our website and otherwise deal with us, you accept this Policy as it applies from time to time.Top of Page


Contacting Us



Privacy Officer
Level 2
341 Barrenjoey Road

Privacy Officer
10320-119 Street
T5K 1Z6

Privacy Officer
Byls Bridge Office Park,
First floor,
Building 14, Block B
Jean Ave, Centurion,

Please note that the 1Retail Privacy Officer deals with privacy-related queries only. For general sales, billing and product support enquiries please contact us through our website.

Last updated: January 2020